With the introduction of 'Heco Lotto', here are some handy links that may assist you:

You might like to check out our FAQs that provide helpful information about Heco and our games, or use these quick links:

customer support

The Heco Customer Support Team is available between 10:00am and 10:00pm Monday to Saturday and 12:00am and 2:30pm Sunday (AEDT). For any product, Heco Card, website or general enquiries you can email our Customer Support Team here.

completing identity verification

Online members can read about completing an help buying online

Email Address:
Postal Address: Heco Online
Locked Bag 7
Coorparoo DC QLD 4151 Australia

Claiming Prizes

Other Contact Information